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To the skeptics of social media
By caroline on Apr 06 2010, last modified on Aug 04 2010.
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This letter is in response to last weeks Feature Story in The Pique: ‘The Myth of Social Networks’

Letter to the Editor

I’ll do my best to keep this simple.

  1. Don’t waste time on trying to convert the resistant when there are so many who do get your point - focus on where your market is and your vision will spring to life at a much faster pace (ref. ‘Tribes’ - Seth Godin, aka social marketing genius sethgodin.com ).
  2. ‘Real genius is making simple of something (seemingly) otherwise complex.’

As founder of grassroots initiative bicycles-for-humanity.org pointed out, software applications are a means to deliver. Nothing more, nothing less.

‘Great business's come from solving problems and helping others achieve their goal's. Apps are simply vehicles, not the solution. Building community is where the real opportunities are - in the cracks, not in the technology itself.’ - Pat Montani

Social media is merely a bunch on online tools enabling people to connect and converse more affectively. Promoting 2-way conversations, it’s about playing with technology in finding our common identities and building bridges of understanding enabling the world to be a better place - whether in finding solutions to environmental dilemmas, multiculturalism or our economy.

As for whether there’s a place for social media in business, does it not excite you that we have such affordable access to tools, which can help us to understand our markets as to direct what we do in smarter ways? Has a tonne of coin not been invested into such things in the past?

Urge you to visit cluetrain.com. Here’s their take - one I think kinda makes sense, you?

‘A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies.

These markets are conversations. Their members communicate in language that is natural, open, honest, direct, funny and often shocking. Whether explaining or complaining, joking or serious, the human voice is unmistakably genuine. It can't be faked.

Most corporations, on the other hand, only know how to talk in the soothing, humorless monotone of the mission statement, marketing brochure, and your-call-is-important-to-us busy signal. Same old tone, same old lies. No wonder networked markets have no respect for companies unable or unwilling to speak as they do.

But learning to speak in a human voice is not some trick, nor will corporations convince us they are human with lip service about "listening to customers." They will only sound human when they empower real human beings to speak on their behalf.’

With regards to the author's point on corporations dishing out big bucks to clue in on how they can get social media to help them - it's moving too fast for long sweeping board meetings and doesn’t have time for so much control. People want a voice. Social Media gives them the tools to have one and it doesn’t cost them a thing. Think you’ll shut them up? Think again!

As for Facebook and Twitter, as any friend of mine will tell you, I’m not exactly their biggest fan, yet brainstorming on making ‘social media’ more meaningful is what I do - bet all I have on it to tell the truth. Call me a fool, but I have no regrets.

Facebook and Twitter are applications of social media - not the concept itself.  Like any up and coming industry in the world, each new ‘vehicle’ strives to do the job better than before. Social media is moving faster than any other industry.

Thinking I’m in the right business. Thinking opportunity has only just begun. Society is talking. Stay in a bubble at your own risk.

Caroline - thecitizensmedia.com.


Comments

I like your positive energy very much.  And reading your letter reminded me of a business created using social networks called, "I Wear Your Shirt" (http://iwearyourshirt.com/), which is a guy (now two guys) making a living helping businesses of all sizes use social networks to reach consumers.  This illustrates that the potential of social media is not all about major players or the possibility of becoming one.  In fact, one of the answers to the collapse of big newspapers (resulting from competition with "free" news sources online) has been a renaissance of local news outlets that had previously been subsumed by the regional papers.  A few years ago, there was a growing gap between the newsprint "penny savers" and the metropolitan newspapers, much like the gap between taking your message to people on your t-shirt and through broadcast advertising. Now people can find their audience in that gap using social media.  This is a real opportunity, I think, for people who want to use it to share ideas, and probably immune to the collapse of fads like Twitter because it is what it is: a little more power to the people.  That's a nice thing for the little guy, and multiplied by all the people online, maybe that adds up to a nice thing for the world.

I found the Pique article fairly non-bias, sticking to known facts regarding social networking for businesses which are, sadly, difficult to obtain and quantify. To respond to it effectively, you would have to research those facts. Any businesses or organizations that have documented data of referrals from social networking should be sure to input their numbers here. More on that to follow, but first my opinions on Facebook, etc.

I have limited experience with social networking, but I immediately found it a great tool for locating lost friends, seeing pictorial histories of their lives, and meeting their families and (real) friends, which are both nicely represented in group pictures.

It has a tendency to be a form of personal advertising more than communication (in many instances) but that's all good. Our personal need for affirmation is higher than ever in the digital age. Marketing ourselves with our physical appearance and social skills is also mandatory for our careers.

Most (o.k. all) of the times I was asked to join Facebook was because someone I had communicated with (by other means) insisted I view additional photos there. Once joined, it is imperative to become a Facebook 'friend', and later it did seem apparent that the original motive was (more often than not) 'friend' farming, rather than profile viewing or communication.

On a side-note, a very popular dating site recently corrected this behavioral pattern by hiding the numbers of 'friends' globally. It caused a lot of anger but apparently improved the site's legitimacy, albeit offloading huge quantities of site activity and hit revenue. I mention this because social networking has it's roots in dating sites.

Back to Facebook. Having become a 'friend', I did the usual; Post great pics to become a 'cool friend' so to speak, studied it, thought the whole thing was a bit lame, and promptly deleted everything and took myself off those 'friends' lists. I got to see their pics, so for me there was no need to stay on, as nobody had the time (despite being online 24/7) to message their huge 'friend' collections. They messaged better via email. The blogs were also a bit forced and uneventful. Those 'friends' I abandoned were usually not too impressed I did this.

So back to social networking for businesses in earnest: Like Facebook, it would be a great way of advertising, finding obscure ventures, sharing business stories and adventures, and showing 'extended families' and relationships.

To legitimize it, it would be best to be void of the vanity of bogus 'friend farming'. Perhaps actively, the way Google successfully penalized 'link farms'. How to achieve this without destroying the networking benefits is anybodies guess, and some would argue that "All's Fair In..." applies here to business-social networking.

The punchline is, to operate it safely in a serious manner full time (ie without the 'L' word) it would have to be immune from, well, businesses and organizations getting upset with each other over issues like 'friend deletion' (see above), since such 'upset' for businesses (unlike individuals) is usually of a 'military' nature.

An ill-advised late-night slightly-offensive blog comment by an individual is one thing, the same by an individual representing business operations and assets is another thing altogether (and vice-versa).

Then there's the snobbing of businesses with unattractive profile pics, non-grassroots appearances, etc.


It is ambitious, though, and I look forward to seeing what transpires. For me, I will have to continue to isolate my business online-presence from my personal online-presence. At least until such a time as I can learn to form all my writings and blogs with only endless repetitions and re-combinations of the "Fabulas Five Adjectives" as do the Facebook businesses (another post). 

Oh BTW not that I would ever use it, but your site does not have a profile deletion option? :)

There's no delete profile button because no one has asked for one yet. There are policy issues as well of course: would deleting our profile delete your comments too? What about replies to your comments?

Hi don

Thanks for your comments - appreciate you taking the time to share your views on this site.

In response to your query on deleting accounts, anyone who enters any profile information is free to edit or delete at anytime. The only thing you cannot delete right now is your username. There are legal issues surrounding accountability issues and online content hence the reason it's difficult to determine the best way to go (by the way, a great source for researching are Pew Internet Reports [pewinternet.org] - if you are at all interested in taking a look at the various deliberations around this). There are only 2 of us working on this project so we can only do so much at once, but your point is noted.

Our intentions for the software is to empower meritocracy. We are actually seeking to create an online coop. I seek unity and understanding. Not the big bucks. Never have - never will. But that's my story.

Relevant Links:

The Citizens Media: Our Story

About Page: Making a Difference!

Thanks again - take care,

Caroline.

PS.. my comments were written in broad daylight, and I have every respect for the author of The Piques article - he's a good man.

I say well said Caroline. The corporations are scared because social media is enabling us smaller "fry" to get into the game without the big bucks.

It's great for connecting with those who have the same interests and values and is definitely making the world smaller.

Also not a huge fan of Facebook and the others initially, I resisted at first. But if you don't, do so at your own risk! Now I've both reconnected with people I haven't heard from in years, a bonus being a Canadian immigrant and I'm also using it to promote business!

As always, love what you're doing, keep up the great work!

Rachael

Seth - you're simply the best!

'...In case you missed the first part of our show, the future of marketing is based on permission. It's based on sending messages to people who want to get them, who choose to get them, who would miss you if you didn't send them. It's not easy and it's not cheap to earn permission, but so what? This is my attention, not yours, and if you want to use it for a while, please earn the privilege.' Read More... [typepad.com]

"Letter to the editor..."  Just that one line made me laugh. Let me just start by admitting I've done my share of letter to the editor writing and I've been published once.  The great mystery (truth) in the paper press is that someone on the other end still decides if your letter is ever seen.  Even in our tiny village papers I barely stop to read the letters to the editors because honestly, who are we kidding...they are usually the same people writing.  (Note to editors: give them a column if you want to publish their letters so much.)  

OK...now that I have that off my chest, the truth, the real truth is right here, on my own Wordpress site, or Twitter or Facebook page when I hit post, or send, or better yet 'publish', I am committing to having a voice and so far no editor here or there has ever failed to reply or publish my thoughts.  That's the simple truth.

The more complicated truth, I learned last night watching Canadian artist Alex Coleville (now 90) on knowledge network, is that at some point some of us decide, 'to hell with it...' I'm going to put my life in my work.  In his case painting his wife and children in countless scenes of everyday Canadiana for everyone to see, judge, critique, love or hate...for better or for worse, you get the picture. Maybe artists were the Facebook of the 20th century (maybe better because their work will never be forgotten).

However you feel about the choices of social media and context you subscribe to or participate in the choice is yours. That is the beauty!

Check it out...you might like it.   http://streettopeak.wordpress.com/ [wordpress.com]  or don't.  The choice is yours!

Thanks Caroline!   

n thanking u also Hi :)

just read your Street to Peak blog post [wordpress.com] . couldn't resist adding a comment - here's a copy n paste:

'There is a story in every stolen moment...' LOVE IT!!

and a story of wisdom behind what u say might i add?

couldn't agree more. it's the artist within us that creates something new - whereas 'business' spins on what's already in play. art is the breath of momentum to change. without it we're a society stagnant - like a puddle on a roadside with no sun to dry old tears.

as networked conversations shift the way to be 'good at business' we would be wise to now think, so art will be liberated. genius creators 'good business' will become.

as for surfing... how else to be better inspired?! reporting from the shores of Sayulita, Mexico - a fellow believer (n lover of Whistler..),

c

ps.. LET THE PARTY BEGIN!!!

pps.. curious. do tell on those unpublished letters - a column in itself, perhaps?

just a thought

:)

On a slight side topic... in case ya interested (thinking followers of this blog may well be..), just read Hi's latest blog:  Is the iPhone the New Beta? [wordpress.com]

what Facebook knows & shares about you [wired.com]

Meanwhile on Twitter...

@ fastcompany   Twitter Follower Hack Has Twitter Leaping to Fix, Tweeps Panic-Tweeting - http://bit.ly/9ZwIgd 14 minutes ago via TweetDeck

Rolled in to work, checked out a hilarious all-celeb video posted by Tony Hawk (the Gumball Rally crew on a flight from Sweden doing the best lip-sync EVER!!  re. RT - @tonyhawk I still can't believe this happened: http://bit.ly/9VQ930 [bit.ly] ) and then it happened...

The world stopped? No, just all the followers and followings in Twitter land snapped back to Zero!! Imagine the social media anxiety that must have induced...no followers? No-one to follow? No RT (re-tweets for those of you not in the twit-know).  I was emotionally paralyzed.  I forget who said that first but I'll borrow it for an event of this significance.  OK, I'm kidding, thanks to the Twitter gods the homepage with the following tweets still works. Phew!

Maybe this is the proof of President Obama's "Information becomes a diversion..." theory :      http://www.fastcompany.com/1642640 /obama-on-ipods-ipads-xboxes-and-playsta tions-information-becomes-a-diversion [fastcompany.com]

Has the social media machine finally become the news itself? I don't mean that the social media is in the news, but that millions of people world wide now get their news from social media outlets like Facebook and Twitter.  Maybe this is it...maybe you reading this right now is the only 'news' you are going to see and believe today - maybe everyday.  The question begs, is it reliable?  Is news from the source, direct from someones phone pic on Twitpic or in the case of Obama, who says he doesn't use these devices, forwarded via a magazine like Fast Company?  The good news is, now, you get to decide.   

11:03am...followers back. crisis over...or is it?   Either way that Tony Hawk video is still the best.                                                                                                                               

Well, Caroline and others inspired me, so I re-did a facebook 'prophile' recently. It's not linked here, yet, because I don't want to get my car towed next time I go to the day lots. I had an idea that with my family gone, some dangerous summer activities, and a less-than-reliable-former-contact in my life, that Facebook could be used for something quite different than y'all been thinking. Contact info. With lots of pics and habitual thingees that authorities could quickly access in case I go missing, get erronniously jailed overseas, or worse (i.e. memorial info). Without family to put in a good word for you, it's really the only other solution. I'm even gonna program it into my EPRIB.

I think worrying about Facebook sharing info may be a bit overrated, though. I mean, it was always good to opt out of the hometown disclosure and birthday (you can change the latter by one day) because these are both used by banks to re-set passwords, etc. That and your mother's maiden name, so I guess you gotta tell your mom to use an alias? I also had to avoid one of my favorite movies, pics of my first car (not a prob) and some other crap that those new 'identifiers' for online banking use, but it's all good.

After doing that you loose the ability to have classmates search you, I suppose, but that's if they were actually interested in searching for you in the first place.

I did get weirded out by how Yahoo has kept a record of people that I emailed, (sometimes erroneously) in the past, but maybe Yahoo and others could have been a little more discrete about it (i.e. I don't want to keep seeing these people on my link wall just because I had to save one of their emails for legal reference).

'Liking' or 'unliking' things seems a bit silly (except when applied to my uview posts - ha ha). I clicked on Famke Jannsen for some unknown reason (ya right), and that showed up, so that could make me a real bad boy or something, but who really cares. It's vain to think that people around us are even remotely concerned about what we do. Mostly, they are too busy posting their own comments. If liking Famke Janssen is gonna cost me some corporate office-stool job down the road, then so be it. Besides, truth be told (and down the road I will use this in my wrongful-dismissal suit): I am such an idiot on this thing that I actually thought I was adding her as a friend (i.e. an uber-cool JBB friend). Perhaps whoever makes up those fake profiles should just offer up the celebs as friend-filler. I mean, I never get emails from my real friends anyway, so a fake friend would be just as cool. I could send her videos and shit, and get the usual no-reply-back. I already got her videos on DVD, so it would all be good.

So therein lies the first of my questions to you guys, as you are all experts on the matter, relating to what I just mentioned about everybody just too busy doing their posts. One of my 'very few' added friends fancies herself a bit of a social reporter (has done so for years) and although I like to see what she is up to, she is spamming the wall with every dumb event going on in town, whether or not she is attending. And she's got a bit of a big-hair pic on her thumbnail (god, luckily she never reads what others write or visits other websites, hey?). There are about 6 posts per day minimum. Is there a way to reduce these posts through some kinda relevancy filtering? Or is there a way to have some governing body send a polite email, or could (like) one of you add me to your friggin list and do the dirty work for me or something without hurting her feelings? Otherwise I will have to delete her and then look like even more of a looser with sub triple digit friends.

The third question is 'Farmilfe' or 'Farmworld' or whatever it's called. WTF is that? One of my 10-years friends has only supplied this service to me, in lieu of any contact. I am vastly afraid to click on it.

The third is, how much are those commercial friend-bundles, exactly, and can I upgrade (later) to robot-commenting friends? You know, the kind that comment on all your pics and videos with 'cool' or 'you the man' comments (doesn't have to be specific) to offer credibility. Or is this some kinda side business I gotta come up with myself. Think I could sit on my boat in the tropics and get five bucks a comment? Hmmmm. With a Sat phone...Don't y'all be thinking of stealing this business plan, either, cause I posted it here first.

The last question is, after y’all read this and give me some advice (all four of you) can this post be deleted? I don’t want a permanent record of that Famke Jannsen info (I didn’t see a ‘delete post’ option for uviews, which is why I didn’t make one outa this).

xo

Never mind, figgured it out: That person was using both Hootsuite and Twitter Feeds at the same time. Got those blocked. What a mess.


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